Project

General

Profile

Actions
Copy link

Support Request #2613

closed

ADTF DevEnv or Runtime do not start

Added by hidden almost 6 years ago. Updated almost 6 years ago.

Status:
Closed
Priority:
Normal
Customer:
AUDI
Department:
AEV
Requester's Priority:
Normal
Support Level:
2nd Level
Resolution:
Known Problem
Product Issue Numbers:

https://support.digitalwerk.net/projects/download-center/wiki/FAQ's#Q-ADTF-does-not-start-or-starts-and-quits-immediately

Affected Products:
ADTF 2.14.1
Platform:
Windows 7 64bit
Topic:
ADTF::Python
FAQ Links:

Description

Supportanfrage

After installation of adtf and setting up the licence adtf still does not start.
According to the FAQ there should have been an issue with the python installation.
However I installed python 2.7 to the default path (c:\python27) and added it to the PATH variable in the default enviromnent.

In the FAQ there is a reference that python 2.7.6 has to be installed which I downloaded from the official python page. When I look up the version of python however it shows that version 2.7.11 is installed.

Is there some kind of logging I can have a look at get at least a better error message other than that it simply is not working?

Lösung

Q: ADTF does not start (or starts and quits immediately)

Actions
Copy link
 #1

Updated by hidden almost 6 years ago

  • Project changed from Public Support to 11
  • Status changed from New to In Progress
  • Topic set to ADTF::Python
Actions
Copy link
 #2

Updated by hidden almost 6 years ago

  • Status changed from In Progress to Customer Feedback Required

Hi Michael,

can we switch to German ?

Anyway... just go step by step with the FAQ (Q: ADTF does not start (or starts and quits immediately)), Python 2.7.11 does not work.
So you must fix that by removing 2.7.11 from your machine and point to 2.7.6.
Please also check for 64Bit.

There is also a hint for more logging information.

Actions
Copy link
 #3

Updated by hidden almost 6 years ago

  • Resolution set to Known Problem
  • Product Issue Numbers set to https://support.digitalwerk.net/projects/download-center/wiki/FAQ's#Q-ADTF-does-not-start-or-starts-and-quits-immediately
Actions
Copy link
 #4

Updated by hidden almost 6 years ago

Hallo Florian,

Deutsch passt auch.

habe alles nochmal de-/installiert und nun startet ADTF. Vielen Dank also für die Hilfe.
Wenn ihr so maximal auf eine spezifische (inklusive Minorversion) Version von Python fixiert seid, könnt ihr das nicht in den Installationspfad von ADTF mit hineinkopieren (also schon in der Lieferung)?
Würde vermutlich viele, viele Tickets direkt lösen.

Gruß
Michael

Actions
Copy link
 #5

Updated by hidden almost 6 years ago

  • Project changed from 11 to Public Support
  • Description updated (diff)
  • Status changed from Customer Feedback Required to To Be Closed
  • Private changed from Yes to No

Hallo Michael,

sehr gut dass es geholfen hat.

Wenn ihr so maximal auf eine spezifische (inklusive Minorversion) Version von Python fixiert seid, könnt ihr das nicht in den Installationspfad von ADTF mit hineinkopieren (also schon in der Lieferung)?

Python war früher Lieferbestandteil, dass ist aber lizenzrechtlich für unsere Lieferung nicht mehr möglich, deshalb musste entfernt werden und wir können nur explizit in der Doku darauf hinweisen und deshalb auch der FAQ Eintrag.

Ticket wird geschlossen

Actions
Copy link
 #6

Updated by hidden almost 6 years ago

  • Status changed from To Be Closed to Closed
Actions
Copy link

Also available in: Atom PDF