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Support Request #6090

closed

EBPRODUCTSUPPORT-2752 ADTF 3.4.0 Splash screen not shown when starting ADTF Configuration Editor

Added by hidden over 5 years ago. Updated over 5 years ago.

Status:
Closed
Priority:
Normal
Customer:
ELEKTROBIT
Department:
SUPPORT
Requester's Priority:
Normal
Support Level:
3rd Level
Resolution:
Product Issue Opened
Affected Products:
Platform:
Windows 7 64bit
Topic:
ADTF::CE
FAQ Links:

Description

Supportanfrage:

Beim Start von ADTF 3.4.0 wird der Splash screen beim Start nicht adtf_configuration_editor.exe angezeigt.

Leider kann ich nicht nachprüfen ob das in eurer Version auch so ist, aber da hier nur die Lizenz relevanten Sachen ausgetauscht wurden, scheint es ein bug zu sein.

Lösung:

Es wurde das Produktticket ACORE-9745 angelegt

Actions #1

Updated by hidden over 5 years ago

  • Project changed from Public Support to 7
  • Status changed from New to In Progress
  • Topic set to ADTF::CE
  • Customer set to ELEKTROBIT
  • Department set to SUPPORT
  • Affected Products ADTF 3.4.0 added
  • Platform Windows 7 64bit added
Actions #2

Updated by hidden over 5 years ago

Hallo Anja,

das ist auch in unserer Version so.
Die Fachkollegen prüfen das gleich mal.

Gruß
Matthias

Actions #3

Updated by hidden over 5 years ago

  • Status changed from In Progress to Customer Feedback Required
  • Resolution set to Product Issue Opened
  • Product Issue Numbers set to https://www.cip.audi.de/jira/browse/ACORE-9745

Hallo Anja,

wir können noch nicht sagen warum er den Splash Screen nicht anzeigt oder ggf so kurz aufruft, so dass er nicht sichtbar wird.
Wir haben dies mit in das Produktticket ACORE-9745 mit aufgenommen.

Weitere Bearbeitung erfolgt über das Produktticket.

Können wir das Support Ticket damit schließen?

Gruß
Matthias

Actions #5

Updated by hidden over 5 years ago

  • Support Level changed from 2nd Level to 3rd Level
Actions #6

Updated by hidden over 5 years ago

Hallo Matthias,

ja das passt.

Grüße,
Anja

Actions #7

Updated by hidden over 5 years ago

  • Description updated (diff)
  • Status changed from Customer Feedback Required to To Be Closed
Actions #8

Updated by hidden over 5 years ago

  • Subject changed from EBPRODUCTSUPPORT-2752 ADTF 3.4.0 Splash screen wird nicht angezeigt beim Start vom adtf_configuration_editor.exe to EBPRODUCTSUPPORT-2752 ADTF 3.4.0 Splash screen not shown when strating from adtf_configuration_editor.exe
Actions #9

Updated by hidden over 5 years ago

  • Project changed from 7 to Public Support
  • Subject changed from EBPRODUCTSUPPORT-2752 ADTF 3.4.0 Splash screen not shown when strating from adtf_configuration_editor.exe to EBPRODUCTSUPPORT-2752 ADTF 3.4.0 Splash screen not shown when starting ADTF Configuration Editor
  • Status changed from To Be Closed to Closed
  • Private changed from Yes to No
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