Support Request #910
closed
ADTF crashed because of a graphical issue with 3rd party Qt dependencies
Added by Anonymous almost 7 years ago.
Updated almost 7 years ago.
Requester's Priority:
Normal
Description
Support issue:
I am having issues using ADTF while attempting to play .dat files in playback mode and receive an error message, which I have attached as an image file.
I contacted ADTF support and was told to update my Intel HD graphics device driver, and after doing so, I still received the error message. I have also attached the corresponding .dmp and .xml files that occurred with the error. If any other information is needed please let me know.
ig9icd64.dll
Solution:
There was a problem with e.g. "Qt Video Display Filter" or another filter which used a graphical 3rd party lib.
The customer updated his INTEL onboard graphic unit and reinstalled ADTF & Qt to solve his problem.
Files
- Project changed from Public Support to 5
- Author set to hidden
- Topic set to ADTF::Common
- Status changed from New to Customer Feedback Required
Hello Dylan,
could you please send us the image, it wasn't provided with your email.
What is your error message?
I Have attached a image of the error I receive from ADTF
Hello Dylan,
is your issue solved, or do you need any further help?
Please give us a short feedback, so we can close this ticket.
No, updating my Intel HD Graphics driver did not work. I still receive the same issue while in playback mode
Hello Dylan,
could you please start your ADTF in debug (<ADTF-DIR>\bin\debug\adtf_devenv.exe) and send us the dump file? The debug version contains more information about your exception.
What is the usecase of your ADTF configuration?
Which filters do you use?
Maybe it is also necessary for us to get your whole playable ADTF configuration to find the problem.
First you can check your configuration by yourself and activate/deactivate your filters to find out which one causes the problem.
Because of your exception I think there is maybe a problem with e.G. Qt video display or another used graphical 3rd party lib.
I uninstalled ADTF, all add-ons, and QT, then reninstalled them. I went back through all the setup and changed the location of some of the filters and it is working now!! It is very slow, but it is working. Thank you for all of your patience and help!
- Project changed from 5 to Public Support
- Subject changed from ADTF Playback issues to ADTF crashed because of a graphical issue with 3rd party Qt dependencies
- Description updated (diff)
- Status changed from Customer Feedback Required to To Be Closed
- Private changed from Yes to No
- Resolution set to Solved Issue
@Florian, Ticket kann geschlossen werden.
- Status changed from To Be Closed to Closed
Also available in: Atom
PDF